Channel Islands Adjusters Limited is an equal opportunities employer and actively promotes the progression of women in finance.  The chance to progress within the company is made available to all employees, with full support to attaining professional qualifications in loss adjusting and insurance. The same benefits are available with no gender discrimination regarding salaries or career opportunities.

Channel Islands Adjusters Limited are committed to maintaining 50% of the board of directors to be women until 2025.

 

 

Richard Headington

Richard Headington

BA (Hons) ACII ACILA FIFAA BDMA InsTech

Managing Director

Richard is a Chartered Loss Adjuster and a Chartered Insurance Practitioner and has worked in the insurance industry since 1985. Richard has also attained the BDMA Ins Tech qualification.

Having previously been Channel Islands Manager for two major loss adjusting firms, Richard formed Channel Islands Adjusters with his wife, Julie-anne, in 2004.

Richard specialises in dealing with major and complex property claims and also handles liability, subsidence, Contractors’ All Risks, Latent Defects and Contract Works claims.

Julie-anne Headington

Julie-anne Headington

FCII FCILA FIFAA FMAAT

Finance Director

From a background in business studies and accountancy, Julie-anne began her insurance career in 1990. With qualifications in accountancy and both a Fellow member of the Chartered Institute of Loss Adjusters and Chartered Insurance Institute, Julie-anne has the expertise to deal with large and complex claims.

As a member of the Chartered Institute of Loss Adjusters' Examinations Committee, following her three year role as the Examinations Committee Chair, Julie-anne is championing the inclusion of sustainability and the impact on climate change as part of the training for adjusters and to ensure this is at the heart of the claims handling process.

Josh Smith

Josh Smith

ACILA DipCII BDMA Ins Tech AIFAA

Associate Director

Having commenced his career in insurance in 2007, Josh has extensive experience in claims handling and customer liaison.  Josh attained Chartered Loss Adjuster status in December 2019.  Josh was instrumental in developing the Chartered Institute of Loss Adjusters' mentoring programme to assist future loss adjusters in achieving their qualifications.

Since this time Josh has attained the British Damage Management Association Insurance Technician qualification and the Chartered Insurance Institute Diploma in Insurance.

Josh's commitment to further enhance his knowledge is invaluable.

Tracy Le Page

Tracy Le Page

 

Operations Manager

With nine years’ experience in property management prior to joining Channel Islands Adjusters, Tracy's ability to work under pressure is crucial. Tracy is currently studying for the Chartered Institute of Loss Adjusters certificate examinations. 

As the Operations Manager, Tracy is essential to the smooth and efficient running of the office including liaison with the adjusters to ensure service standards are met. Tracy is also our events organiser and assists with marketing and PR, along with client liaison.

Ellie Smith

Ellie Smith

 

Trainee Loss Adjuster

Ellie joined the CIA team in May 2022 having worked in the aviation sector and healthcare sector, including as a Team Co-ordinator for the COVID response team for the States of Guernsey.

Ellie’s interpersonal skills and experience of adhering to deadlines and following procedures is an ideal foundation to dealing with major and complex insurance claims.

Ellie is currently studying for the Chartered Institute of Loss Adjusters exams and is assisting Josh and Richard with the management of our ever increasing case load.

(Ellie is not related to Josh!)

The CIA Team

The CIA Team

 

Ellie Smith, Richard Headington, Julie-anne Headington, Josh Smith, Tracy Le Page